Work upward in order — depot, then district or area office, then provincial. Put each enquiry in writing with your reference and dates. If the utility’s own channels are exhausted without resolution, the sector regulator handles consumer complaints.
Making Power Connections Affordable in Zimbabwe
Work upward in order — depot, then district or area office, then provincial. Put each enquiry in writing with your reference and dates. If the utility’s own channels are exhausted without resolution, the sector regulator handles consumer complaints.